Field Support Technician

Passport Technology is a leading developer of technology-based solutions and services for the highly-regulated payments, gaming, and financial services markets. The company’s product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

A successful Field Service Technician candidate can adapt to a variety of work environments and quickly solve problems. Their main responsibility is to provide excellent customer service while maintaining equipment, with specific Field Service Technician job duties including:

Join Our Team: Email Your Resume to careers@passporttechnology.com

Positions Available:

Redlands, CA

Responsibilities:

Become knowledgeable in Passport services and products
Install/Upgrade equipment maintained by the company in various filed locations
Configure hardware and software components after installation
Perform routine maintenance on technology equipment
Test equipment to troubleshoot issues
Document installation and repairs
Maintain all tools and equipment during service calls
Teach clients how to use equipment properly

Qualifications:

Strong customer service skills
Written and verbal communications skills to understand issues customers have and to explain technical information to customers in a clear and concise manner
Problem-solving skills to diagnose problems
Time management skills to handle appointments efficiently and stay on schedule
Attention to detail to spot issues and complete accurate reports relating to repairs
3 years proven experience in project management and software development
Proven leadership, decision making, and organizational skills
Strong attention to detail and multi-tasking skill
Organizational skills to keep tools and paperwork organized while in the field
Computer and technical skills to understand the equipment fully

Bonus Points:

Experience in the gaming industry

Compensations and Benefits:

Competitive Salary $22-$24/Hour
Health Care Benefits at 20+ hours per week include medical, dental, vision and life
401k Contribution match

Financial Accountant

Location:

Las Vegas NV
Our Company

Passport Technology is a leading developer of technology-based solutions and services for the highly-regulated payments, gaming, and financial services markets. The company’s product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

Passport’s pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.

Join Our Team: Email Your Resume to careers@passporttechnology.com

Job Description and Duties:

General Accounting Duties:

Calculate, verify, and post financial data to maintain accounting and statistical records
Prepare daily journal entries necessary to complete financial statements and other reports
Assist with cash flow forecast maintenance
Bank and credit card statement reconciliation
Reconcile key balance sheet accounts and maintain working papers
Reconcile intercompany transactions, ensuring elimination across entities
Assist with preparation of annual audit information and supporting documents
Handle special projects, responsibilities and other duties as assigned by Financial Controller
Perform other duties as required

Financial Reporting Duties:

Prepare consolidated and non-consolidated financial statements and ensure compliance with accounting standards and internal procedures for corporate entities
Prepare and analyze working papers for corporate entities, ensuring that financial information provided is timely and relevant for effective decision making
Complete monthly and quarterly variance analysis to budget and prior periods
Prepare working papers and backup for external audit process
Responsible for commodity tax filing preparations, submissions, and reconciliations (GST/HST/PST)
Assist with CRA audits
Ensure that appropriate and adequate internal controls over financial reporting are in place and operating efficiently and effectively
Analyze accounting systems used to look for inaccuracies and potential improvements
Work with Senior Management Team and Department Leads to assess financial status and identify methods for cost-reduction and efficiency improvements
Understand and adhere to all financial and accounting regulations and legislation
Disclose or report financial activities to government authorities as necessary
Qualifications:
Post-secondary degree in Finance, Accounting or Business Administration
Minimum 3 years accounting experience, accounting designation (CPA) completed
Experience with reconciling accounts and resolving discrepancies – bank, and all related general ledger accounts
Experience with journal preparation and general posting activity
Excellent problem-solving skills, attention to detail
Strong knowledge of accounting principles with the ability to identify and recommend new approaches and processes as improvement opportunities arise, as well as receptive to adapting to organizational and process changes
Advanced Microsoft Excel skills
Strong oral and written communication skills
Excellent analytical skills
Strong understanding of accounting processes with high attention to detail
Ability to communicate with a diverse group, both internal and external individuals, as required

Experience:

GAAP: 3 years (required)
License/Certification:
CPA or equivalent
Work Location: In person

What we offer;

Competitive Salary
Health Care Benefits include medical, dental, vision and life
401k Contribution match 4%

Relationship Manager

Passport Technology
Location: Las Vegas NV

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. The company’s product portfolio includes redemption kiosks, quasi-cash, check warranty, ATM, digital payments, cash and cashless integrations, casino automation, regulatory compliance solutions, bank-sponsored transaction processing, merchant services, server and web-based analytics, agnostic application management systems, and interactive content and loyalty services.

Join Our Team: Email Your Resume to careers@passporttechnology.com

Job Summary:

We are seeking a highly motivated and customer-focused Relationship Manager to join our team. In this role, you will be responsible for developing and maintaining strong relationships with key clients in the casino industry and ensuring customer satisfaction with our products. You will work closely with the sales, marketing, and product development teams to identify and meet the needs of our clients and drive sales growth.

Responsibilities:

Establish and maintain strong relationships with key clients in the casino industry
Act as the primary point of contact for clients, responding to inquiries and resolving issues in a timely and professional manner
Collaborate with the sales, marketing, and product development teams to identify and meet the needs of our clients
Gather customer feedback and use it to inform product development and marketing initiatives
Keep up to date with industry trends and new developments, and educate clients on the latest product offerings and features
Meet or exceed assigned sales targets and contribute to the overall success of the Casino Automation Products team

Qualifications:

Bachelor’s degree in Business Administration, Marketing, or a related field
Proven experience in a customer-facing role, ideally within the casino industry or software development sector
Excellent communication, interpersonal, and relationship-building skills
Ability to understand and analyze customer needs and identify opportunities for growth
Strong problem-solving and conflict resolution skills
Ability to work independently and as part of a team
Knowledge of casino operations and automation systems is a plus.

We offer a competitive salary, comprehensive benefits package, and opportunities for career growth. If you are a driven and customer-focused professional with a passion for software development, we encourage you to apply for this exciting opportunity.

DevOps Engineer

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Passport is immensely proud of our strong corporate culture, which has been nurtured over many years. Our colleagues come first, as they are the most important contributors of talent, creativity, and energy to our success. We will always preserve and enhance our commitments to communities in which we live, work and support.

Join Our Team: Email Your Resume to careers@passporttechnology.com

We are hiring for a Dev Ops Engineer to work with our loyalty platform team. We are a small team with highly skilled individuals that work together to solve problems quickly. We value team members with a variety of skills and backgrounds and the unique qualities each member brings to the team. We strive to ensure each member feels their contribution is making a difference to the delivery of the product and services.

Location

Las Vegas, NV

Responsibilities:

Own creating and maintaining all the environments for production and internal customers
Work with external customers to ensure local networking requirements are met to connect with the cloud system
Work with Support to troubleshoot any level 4 networking or environment issues
Build, maintain and update tools for deployment, monitoring, operations, and security
Work with Dev to troubleshoot any issues in testing environments
Work with high-growth technology clients
Develop and improve operational practices and procedures
Suggest improvement and enhancements

Qualifications:

Cloud Engineering (AWS, Azure, Digital Ocean)
Networking (VPC, security groups, VPNS, ALB/NLB, NAT, Route53, VPNs, WAF)
Networking architecture, including load balancing, SSL, NGINX, Apache, DNS
Access Control and Auditing
MySQL, data migration, PostgreSQL
Storage design for high availability and disaster recovery
Linux Operating Systems
Laravel Forge deployments and maintenance
CI/CD processes and tools (Circle Ci, Github, etc)
Docker in depth experience, especially Kubernetes
Agile processes, testing and code review
Excellent written and verbal communication skills

Quality Assurance Tester

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Passport is immensely proud of our strong corporate culture, which has been nurtured over many years. Our colleagues come first, as they are the most important contributors of talent, creativity, and energy to our success. We will always preserve and enhance our commitments to communities in which we live, work and support.

Join Our Team: Email Your Resume to careers@passporttechnology.com

We are hiring for a QA Tester to work with our loyalty platform team. We are a small team with highly skilled individuals that work together to solve problems quickly. We value team members with a variety of skills and backgrounds and the unique qualities each member brings to the team. We strive to ensure each member feels their contribution is making a difference to the delivery of the product and services to our valued customers.

Location

Las Vegas, NV

Responsibilities:

Develops functional test cases
Completes manual testing and regression testing scenarios
Identifies defects and accurately records them in JIRA
Works with the developers to troubleshoot and resolve issues found
Maintains working knowledge of the systems and tools within the scope of the team’s responsibility
Attend scrums and sprint planning meetings to work within the define agile process

Qualifications:

3+ years Quality Assurance experience
Must have prior experience with industry leading test tools
Must be comfortable writing test plans and test cases
Experienced test automation (preferably on Katalon Studio, Selenium, BDD/Cucumber)
Prior experience with JIRA or similar agile tools

Lead Full Stack Developer

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Passport is immensely proud of our strong corporate culture, which has been nurtured over many years. Our colleagues come first, as they are the most important contributors of talent, creativity, and energy to our success. We will always preserve and enhance our commitments to communities in which we live, work and support.

Join Our Team: Email Your Resume to careers@passporttechnology.com

We are hiring for a Senior Full Stack Developer to work with our loyalty platform team. We are a small team with highly skilled individuals that work together to solve problems quickly. We value team members with a variety of skills and backgrounds and the unique qualities each member brings to the team. We strive to ensure each member feels their contribution is making a difference to the delivery of the product and services.

Location

Las Vegas, NV

Responsibilities:

Guides the overall architecture and planning of the development aspects of the project to ensure the desirable outcome of the product and features
Reviews code carefully and provides constructive feedback
Keeps the team focused on objectives and helps to resolve any issues that arise
Mentor and coach other engineers to help ensure growth within the team
Write high-quality documented code
Assist with the maintenance of the existing code base
Keep us at the forefront of technological trends
Collaborate with the Product, R&D and Operations teams
Meets with customers and key stakeholders to represent the development efforts, estimates and status
Helps drive development team to complete the projects on time

Qualifications:

Experience in a senior developer role leading a team
5+ years experience with PHP
4+ years experience with Laravel
4+ years experience with application design/architecture
4+ years experience with Javascript (Vue.js experience preferred)
Advanced understanding of HTML and CSS
Experience with Linux based systems
Experience with REST based APIs

Field Service and Support Technician

Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada. Passport’s pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive.

As a Field Support Technician with Passport Technology, you will play a crucial role in ensuring the optimal performance and functionality of our products. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

Join Our Team: Email Your Resume to careers@passporttechnology.com

Positions Available:

Edmonton, AB

Responsibilities:

Provide on-site technical support to our customers, troubleshooting hardware and software issues related to our products.
Install, configure, and maintain our hardware and ensuring they meet quality and performance standards.
Conduct regular preventative maintenance and updates to keep equipment running smoothly and efficiently.
Diagnose and resolve technical problems, utilizing both remote assistance tools and on-site visits as necessary.
Document technical issues, solutions, and procedures in Company ticketing system for future reference and knowledge sharing.
Train casino personnel on the proper use and maintenance of our products.
Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.
Maintain accurate records of service calls, repairs, and client interactions within the Company’s ticketing system.

Qualifications:

Proven experience (3+ years) as a Field Support Technician or similar role, with experience in servicing hardware and software.
Knowledge of payment, loyalty, technology, hardware, and software systems.
Strong troubleshooting skills, with the ability to diagnose and resolve technical issues effectively.
Excellent communication and interpersonal skills to interact with both technical and non-technical stakeholders.
Customer-focused approach with a strong commitment to client satisfaction.
Ability to work independently and adapt to changing environments and priorities.
Familiarity with remote assistance tools and basic networking concepts.
Valid Driver’s License.
This role involves frequent travel to casino locations to provide on-site technical support.
Physical ability to lift and move equipment as needed for installations and repairs.
Ability to lift 30 lbs.

Bonus Points:

Relevant technical certifications such as CompTIA A+, Network+, or vendor-specific certifications are advantageous.

Lead Service and Support Technician

Passport’s pursuit of excellence is driven through diversity, inclusion, and collaboration as we strive to create opportunities for all stakeholders to thrive. Passport is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets in the US, UK, and Canada.

As a Lead Technician with Passport Technology, you will play a crucial role to lead the Field Tech Team in ensuring the optimal performance and functionality of our products. Your responsibilities will include providing technical support, troubleshooting hardware and software issues, and maintaining strong client relationships. The Field Support Technician will work directly with clients to address their needs and contribute to the overall success of our products.

Join Our Team: Email Your Resume to careers@passporttechnology.com

Positions Available:

Edmonton, AB

Responsibilities:

Lead a team of field support technicians, providing guidance, training, and mentorship to ensure they are well-equipped to handle technical challenges and support customer needs effectively.
Maintain Parts inventory, ordering of equipment for company products.
Serve as the primary technical point of contact for complex issues, leveraging your deep product knowledge and expertise to troubleshoot and resolve problems efficiently.
Ensure that field support services meet or exceed service quality standards, and oversee the implementation of best practices and service protocols.
Provide on-site technical support for Passport Technology’s products including installations, maintenance, and repairs.
Diagnose and troubleshoot hardware and software issues, coordinating with internal teams to resolve technical problems promptly.
Interact directly with customers to provide technical assistance, answer questions, and address concerns while maintaining a professional and customer-centric approach.
Maintain accurate records of service visits, technical issues, and resolutions on Company’s ticketing system to facilitate reporting and analysis.
Develop and implement training programs for field support technicians to enhance their skills, technical knowledge, and customer service capabilities.
Stay up to date with the latest product, industry trends, and best practices.
Collaborate with the Director of Operations to execute service strategies that align with business objectives, emphasizing customer satisfaction and service efficiency.
Gather and communicate customer feedback and insights to drive service improvements and product enhancements.
Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.

Qualifications:

Additional technical certifications or degrees are a plus.
Proven track record of at least 5 years of technical support and leadership roles.
Deep knowledge of the payments, gaming, or financial services industries, with a focus on service excellence.
Exceptional leadership, team management, and cross-functional collaboration skills.
Strong problem-solving ability and a customer-centric mindset.
This role involves frequent travel to casino locations to provide on-site support.
Physical ability to lift 30 lbs. and move equipment as needed for installations and repairs.

Bonus Points:

Relevant certifications in service management or related fields are beneficial.

Lead Service and Support Technician

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Passport is immensely proud of our strong corporate culture, which has been nurtured over many years. Our colleagues come first, as they are the most important contributors of talent, creativity, and energy to our success. We will always preserve and enhance our commitments to communities in which we live, work and support.

Join Our Team: Email Your Resume to careers@passporttechnology.com

We are hiring for a Senior Full Stack Developer to work with our loyalty platform team. We are a small team with highly skilled individuals that work together to solve problems quickly. We value team members with a variety of skills and backgrounds and the unique qualities each member brings to the team. We strive to ensure each member feels their contribution is making a difference to the delivery of the product and services.

Location

Edmonton, AB

Responsibilities:

Lead a team of field support technicians, providing guidance, training, and mentorship to ensure they are well-equipped to handle technical challenges and support customer needs effectively.
Maintain Parts inventory, ordering of equipment for company products.
Serve as the primary technical point of contact for complex issues, leveraging your deep product knowledge and expertise to troubleshoot and resolve problems efficiently.
Ensure that field support services meet or exceed service quality standards, and oversee the implementation of best practices and service protocols.
Provide on-site technical support for Passport Technology’s products including installations, maintenance, and repairs.
Diagnose and troubleshoot hardware and software issues, coordinating with internal teams to resolve technical problems promptly.
Interact directly with customers to provide technical assistance, answer questions, and address concerns while maintaining a professional and customer-centric approach.
Maintain accurate records of service visits, technical issues, and resolutions on Company’s ticketing system to facilitate reporting and analysis.
Develop and implement training programs for field support technicians to enhance their skills, technical knowledge, and customer service capabilities.
Stay up to date with the latest product, industry trends, and best practices.e
Collaborate with the Director of Operations to execute service strategies that align with business objectives, emphasizing customer satisfaction and service efficiency.
Gather and communicate customer feedback and insights to drive service improvements and product enhancements.
Communicate effectively with clients, providing clear explanations of technical concepts and solutions.
Collaborate with internal teams, including engineering and product development, to relay customer feedback and contribute to product improvement.

Qualifications:

Additional technical certifications or degrees are a plus.
Proven track record of at least 5 years of technical support and leadership roles
Deep knowledge of the payments, gaming, or financial services industries, with a focus on service excellence.
Exceptional leadership, team management, and cross-functional collaboration skills
Strong problem-solving ability and a customer-centric mindset.

Fullstack Developer

Passport Technology is a leading developer of technology-based solutions and services for the highly regulated payments, gaming, and financial services markets. Passport is immensely proud of our strong corporate culture, which has been nurtured over many years. Our colleagues come first, as they are the most important contributors of talent, creativity, and energy to our success. We will always preserve and enhance our commitments to communities in which we live, work and support.

Join Our Team: Email Your Resume to careers@passporttechnology.com

We are hiring for a Senior Full Stack Developer to work with our loyalty platform team. We are a small team with highly skilled individuals that work together to solve problems quickly. We value team members with a variety of skills and backgrounds and the unique qualities each member brings to the team. We strive to ensure each member feels their contribution is making a difference to the delivery of the product and services.

Location

Las Vegas, NV

Responsibilities:

Write high-quality documented code
Assist with the maintenance of the existing code base
Keep us at the forefront of technological trends
Collaborate with the Product, R&D and Operations teams
Meets with customers and key stakeholders to represent the development efforts, estimates and status
Helps drive development team to complete the projects on time

Qualifications:

Experience in a senior developer role leading a team
5+ years experience with PHP
4+ years experience with Laravel
4+ years experience with application design/architecture
4+ years experience with Javascript (Vue.js experience preferred)
Advanced understanding of HTML and CSS
Experience with Linux based systems
Experience with REST based APIs