Staci Johnson

Staci Johnson is a dynamic and visionary VP of Customer Experience with more than two decades of leadership in the casino industry and a combined nine years in Customer Success across fintech and casino systems. With 22 years of hands‑on experience in Player Development and Slot/Casino Marketing, Staci built her reputation on understanding the customer journey at every touchpoint and elevating the way organizations connect with their most valued guests.

Transitioning her expertise into the tech world, she spent six years driving Customer Success excellence in fintech, followed by three years focused on customer success within casino systems. Across every role, Staci brings a unique blend of operational insight, empathy‑driven leadership, and a passion for transforming complex environments into streamlined, customer‑centered operations.

Staci is known for cultivating high‑performing teams rooted in positive communication, accountability, and trust. Her leadership philosophy centers on empowering people to grow, contribute boldly, and exceed their own expectations. She thrives on helping organizations maximize efficiency, elevate customer experience, and build cultures where both employees and customers feel valued and inspired.

When she’s not leading teams or shaping better customer journeys, Staci enjoys spending time with her family and recharging on the golf course—two passions that fuel her drive for balance, clarity, and continuous growth.